EMERGENCY MAINTENANCE

During your tenancy, you may encounter an emergency maintenance or severe weather event that may require urgent repairs outside of business hours.

If an emergency situation arises outside of business hours (including public holidays), the following procedure applies:

SMOKE ALARMS
Phoenix Fire Protection
Ph: (07) 4795 7418 / 0423 529 113
Switched On Electrical
Ph: 0439 714 007
ELECTRICIAN
Switched On Electrical
Ph: 0439 714 007
PLUMBER
Northern Plumbing
Ph: (07) 4723 4441
LOCKSMITH
Lock It Up Townsville
Ph: (07) 4728 3348

1. TROUBLESHOOT
Complete Troubleshooting to ensure that the emergency repairs are not a result of Tenant / User Fault, or Temporary Service Disruption. Download our Emergency Maintenance Procedure & Troubleshooting Guide below.

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2. CONTRACT CONTRACTOR
Contact the appropriate trade from Nominated Repairers list (left) and advise your name, property address, and explanation of the situation in as much detail as possible; the contractor will either further troubleshoot with you over the phone or arrange to attend to the repairs.
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3. REPORT TO AGENT
Send an email to our agency, or lodge a maintenance request in your Tenant Portal, with a detailed explanation of the situation and any action that has been taken. Where possible, provide photos of the event or damage.

For situations arising from Severe Weather Events, please contact State Emergency Services on 132 500

For other serious events such as fire, break in’s, etc, please contact QLD Emergency Services on 000

For non-urgent matters where you may require Police presence, please contact Policelink on 131 444

Download our Emergency Maintenance Procedure & Troubleshooting Guide here

1) Emergency repairs are works needed to repair any of the following –
a) a burst water service or serious water service leak;
b) a blocked or broken lavatory system;
c) a serious roof leak;
d) a gas leak;
e) a dangerous electrical fault;
f) flooding or serious flood damage;
g) serious storm, fire or impact damage;
h) a failure or breakdown of the gas, electricity or water supply to the premises;
i) a failure or breakdown of an essential service or appliance on the premises for hot water, cooking or heating;
j) a fault or damage that makes the premises unsafe or insecure;
k) a fault or damage likely to injure a person, damage property or unduly inconvenience a resident of the premises;
l) a serious fault in a staircase, lift or other common area of the premises that unduly inconveniences a resident in gaining access to, or using, the premises.

2) Also, emergency repairs are works needed for the premises or inclusions to comply with the prescribed minimum housing standards.

3) Routine repairs are repairs other than emergency repairs.

Townsville City Council provide information and resources regarding Emergencies and Severe Weather Events in Townsville.

During a Severe Weather Event, ensure that you are keeping up to date via the Townsville City Council Emergency Management Dashboard.

Below are additional resources provided by the Townsville City Council regarding preparation for Townsville Severe Weather Events.

Downloads

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